Returns

We want you to be happy with your purchase. If you are not satisfied, please contact the museum shop within ten days for an exchange, refund, or credit (minus the original shipping cost). Please note that returned items must be unused and should be returned to the museum shop in the original packaging and in salable condition. Please include a copy of the packing slip with the returned item. We also suggest that you use the package-tracking and insurance services offered by the shipper of your choice.

Museum shop sales support the Albany Institute of History & Art’s exhibitions and education programs

Damaged Merchandise

Please notify the museum shop immediately if an item is received damaged or broken. Claims for broken or damaged merchandise must be reported within ten days. When notified within the specified time period, the museum shop will pay the return shipping costs for damaged items or items shipped in error.